The UNC One Card Office provides an interactive campus ID card with superior innovative technologies in financial and access transactions to our diverse customer base, including faculty, staff, students, and affililates.

Get a UNC One Card

All persons applying for a UNC One Card must come to the UNC One Card Office in person and present proper identification for card issuance unless otherwise specified. Please be aware that a card fee may apply. Please choose the appropriate status category from the choices below for more information.

UNC One CardBefore a UNC One Card may be issued, all users must:

  1. Present a valid picture ID:
    • Driver’s License, State ID card, Military ID, or Passport
  2. Have been issued a PID# (PID Lookup)
  3. Be entered into the University’s Student or HR Accounting Systems
  4. Pay any fees for their One Card

If you are not sure what the status of your paperwork is contact your HR facilitator, or call the UNC One Card Office to see if you are in the system yet.

User Type First Card Replacement Card
Full-Time Students incl. in Student Fee $10
Classroom Studies, Part-Time Students $15 $10
Faculty and Staff $0 $5
Temporary Employees (see below) $5* $5
Post-Doc and Affiliates $5 or by agreement $5

* Temporary employees must present a letter on department letterhead signed by your department head or supervisor, describing your position and stating why the card is needed. The letter must also include an expiration date.

You will receive your UNC One Card immediately after requirements are met and your photo is taken.

All incoming freshmen and transfers will have their photos taken during their First Year Orientation and Transfer Orientation sessions and receive their One Cards on the spot.

Graduate and professional students may obtain their One Cards at the UNC One Card Office during the week prior to the beginning of the semester classes, after they have been registered for classes at the University.

Professional classes will have their One Cards made at scheduled times, which are coordinated through the One Card Office by your department coordinator.

Classroom Studies students may obtain their One Cards at the UNC One Card Office during the week prior to the beginning of the semester classes, after they have been registered for classes at the University. During summer semesters we get our information only a few days before classes begin, so please come in during that time. Cards cost $15 and we accept checks or cash in the One Card Office. You will also need to bring:

  1. A valid driver’s license, passport, or military ID
  2. Your PID

All Summer School students are eligible for a UNC One Card. Summer School cards may be issued a few days prior to classes beginning and you must be enrolled to receive a card. You must bring a valid Driver’s license, passport, or military ID with you along with your PID number.

Benefits of the card:

  • Library use
  • Gym membership while enrolled
  • Print plan funds automatically placed on your One Card to be used in any IT Print Lab
  • Put convenience account money on your card and enjoy tax-free dining in Lenoir Hall
All faculty and permanent staff may obtain a UNC One Card in person at the One Card Office when all information (PID assignment, etc.) has been processed by Employee Records through ConnectCarolina. You may also activate your Faculty/Staff convenience account or sign up for gym privileges at the UNC One Card Office.

Temporary Employees Paid by UNC Payroll

Temporary employees of the University (any temp on University Payroll working 40 hours a week) may obtain a UNC One Card. You will need to come to the One Card Office in person with the following:

Temporary employees must present a letter on Department letterhead signed by your Department Head or supervisor, describing your position and stating why the card is needed. The letter must also include an expiration date.

As a temporary employee, your One Card may be used for library privileges or you may open a Faculty/Staff convenience account for use at different dining and retail locations on campus. Temporary employees are not eligible for gym and pool privileges. Part-time temps will be issued UNC One Cards only if the reason for having it is job-related (i.e. library research, access to buildings).

Temporary employees must pay a $5 card fee for their card. Temporary employees must present a picture ID (valid driver’s license, state ID card, military ID, or passport) before their photos can be taken.

Temporary Employees Not Paid by UNC Payroll

Temporary employees who are not on University Payroll (e.g. Account Temps, Manpower Temps, etc.) need their HR Facilitators to create them in the Affiliate System. After the HR Facilitator receives confirmation of PID creation these temporaries can go to the One Card Office with the following:

Temporary employees must pay a $5 card fee for their card. Temporary employees must present a picture ID (valid driver’s license, state ID card, military ID, or passport) before their photos can be taken.

Post-docs and visiting scholars may obtain a UNC One Card at the One Card office when all information (EPA Web—if paid by University payroll—or Affiliate System if not paid by University payroll) has been processed by Employee Records. You may activate your Faculty/Staff convenience account or sign up for gym privileges at the UNC One Card Office.
Any other group affiliated with the University may coordinate the issuance of One Cards through the UNC One Card office on an individual basis. Benefits and privileges for these groups are the same as temporary employees. Please contact the UNC One Card Office for more information.

Policies and Procedures

The mission of the UNC One Card Office is to provide the University community with an interactive, real-time verification system that facilitates identification of individuals; manages financial transactions; and verifies eligibility for events and access to facilities.

The goals of the UNC One Card Office are:

  • To maintain the highest levels of accuracy and reliability in database information
  • To continue to expand the automation of UNC One Card functions to provide customer access 24 hours per day

Organization: The Director of Card Services reports to the Director of Auxiliary Services

UNC One Card Office Policies and Procedures are issued under the authority of Jim Clinton, Director of Card Services, who reviewed and approved their contents as of July 2010.

Effective Date: May 1990
Last Modified: September 2015

Entitlement to the UNC One Card is determined at the chancellor and Board of Trustees level for all classifications of people at the university.  Authorization on a day to day basis is made at the Registrars Office and Office of Human Resources. The One Card office is charged with responsibility of ensuring that only those eligible receive cards.

All patrons applying for a UNC One Card must provide our office with an official type of photo ID such as a license, State ID, military ID, or a passport.

There are several systems which provide authorization to receive a One Card. Students gain eligibility by being enrolled and listed in Connect Carolina.  We receive daily feeds from Connect Carolina into the One Card system with current student information.  A student must be enrolled in order to receive a One Card. A person who is auditing a class is not entitled to a One Card.

Permanent faculty and staff may show authorization through our HRIS system which the Card Office can view on demand.  If an employee does not appear in this system, he or she may not receive a One Card.

UNC Affiliates not on payroll may only provide authorization through the Affiliate Management System. The professor, researcher, etc., must have his or her department’s HR Facilitator enter them into the Affiliate Management System, which will send information into the One Card System. Without this authorization, he or she may not receive a One Card.

Temporary employees may receive a UNC One Card only if the department requires them to use the campus libraries for research purposes or they need it to gain access to the building that they work in. They are not eligible for any other campus services unless a special privilege has been provided by the department.

Effective Date: May 1990
Last Modified: July 2008

The UNC One Card is the official identification card for students, faculty, and staff of the University of North Carolina at Chapel Hill. It also allows access to certain facilities and serves as the employee’s library card. The UNC One Card also acts as a stored-value card and allows the cardholder to initiate financial transactions at an increasing number of campus locations, including: Carolina Dining Services, UNC Student Stores, snack units, photocopy machines, and laser printers in the UNC Libraries, certain residence hall Laundromats and certain food/beverage vending machines. Additional information concerning UNC One Card financial plans can be found in the brochure “How to Use Your UNC One Card” which is available at the UNC One Card Office.

When a student or employee acquires a UNC One Card, he or she agrees to the terms and conditions found in PART ONE of this agreement. In addition to the terms and conditions found in PART ONE, a student or employee who elects to use the UNC One Card for financial transactions also agrees to the terms and conditions found in PART TWO of this agreement.

Part One

Terms and Conditions for Identification Card Purposes

The UNC One Card identifies the cardholder as a student, employee, or Affiliate of the University, and upon receiving the card the student, employee, or Affiliate agrees to the following terms and conditions:

Authorization for Personal Use Only: Penalties for Unauthorized Use

The UNC One Card will not be loaned or otherwise transferred to another person if doing so results in a violation of University policies. Any attempt to obtain or use, or to assist in obtaining or using, a UNC One Card for fraudulent identification is an honor code violation and may be subject to disciplinary action.

Property of The University of North Carolina at Chapel Hill

The UNC One Card is the property of The University of North Carolina at Chapel Hill (UNC-CH). Upon a request from any UNC-CH official or security personnel, the cardholder will provide his or her UNC One Card if required to do so. Improper or fraudulent use constitutes a violation of state law. Upon termination of employment, the cardholder agrees to return his or her UNC One Card to the UNC One Card Office or to the UNC-CH Office of Human Resources.

Obligation to Report Lost or Stolen Card

The cardholder is obligated to report a lost or stolen UNC One Card as soon as possible. This report will be made to either the UNC One Card Office or to the Office of Public Safety at the following locations:

UNC One Card Office
CB #1530
919-962-8024
or

Office of Public Safety
285 Manning Dr
CB #1600
919-962-6565
or

The cardholder may also put their card on hold through our website at http://onecard.unc.edu/ using an Onyen and password.
If the cardholder has Wells Fargo Banking linked to their UNC One Card, they must also report the lost or stolen card to Wells Fargo at 800-Wells Fargo (800-869-3557).The student or employee is responsible for paying any applicable replacement fee prior to or concurrent with the reissuance of his or her UNC One Card. The current replacement fee is posted at the UNC One Card Office.

Right to Alter Terms and Conditions

The University of North Carolina at Chapel Hill reserves the right to alter any term or condition contained herein. A current version of this agreement is available upon request from the UNC One Card Office.

Part Two

Terms and Conditions for Stored-Value Card Use

The UNC One Card may, at the cardholder’s option, be used to pay for various goods and services on campus via the UNC CONVENIENCE ACCOUNT. The following terms and conditions will not apply until the cardholder first uses his or her card for a financial transaction. LOADING VALUE TO YOUR UNC ONE CARD FOR FUTURE USE CONSTITUTES A FINANCIAL TRANSACTION.

Liability for All Financial Transactions, Including Unauthorized Transactions

The cardholder is responsible for all financial activity generated by the use of his or her card, and agrees to pay for that activity. If the UNC One Card is lost or stolen: a. the cardholder may be responsible for up to $50 of unauthorized purchases if he or she reports the loss to the UNC One Card Office within two (2) business days: b. the cardholder may be responsible of up to $500 if he or she reports the loss to the UNC One Card Office within sixty (60) days; and c. the cardholder may have unlimited responsibility for unauthorized purchases if he or she does not report the loss to the UNC One Card Office within sixty (60) business days.

Availability of Periodic Transaction Reports

The UNC One Card Office administers all accounts. Information about the cardholder’s account balance or transaction record is available at that office, upon the request of the cardholder and with presentation of proper identification or through our website at http://www.onecard.unc.edu/ using an Onyen and password. The UNC One Card Office reserves the right to limit a transaction record to the three-month period immediately preceding the request.

Account Balances and Receipts

The cardholder’s account balance will display on cash registers and most other machines accepting the UNC One Card for financial transactions. The cardholder’s account balance will also appear on any receipt that may be generated at a point-of-sale register. The cardholder will also be able to check balances online or through our website at www.onecard.unc.edu using an Onyen and password.

Carry-Forward Balance, Inactive Account Charges, and No Interest Earned on Account

The UNC One Card Convenience Account carries forward on a monthly basis. There is a $0.25 service fee for each full calendar month in which there is no activity on an account, as long as the account balance is greater than zero. If the balance is less than $0.25, but greater than zero, the charge for that month will be the balance amount. This fee also applies to non-discounted flex plans that are not a part of the campus meal plan. Activity on an account is defined as any financial transaction using that account, including adding value to that account. The cardholder understands and agrees that no interest or other earnings will be paid to the cardholder or credited by The University of North Carolina at Chapel Hill to his or her UNC One Card Convenience account.

Refund of Account Balance

An employee may apply of a refund at any time during his or her employment, or up to thirty calendar days following termination of employment. A student cardholder may apply, in person or in writing, for a refund at the end of the academic year, at the end of the semester in which the student graduates, or at any other time during the semester if the student officially withdraws from enrollment at The University of North Carolina at Chapel Hill. If a student is making a request at any time other than the end of an academic year, he or she may be required to produce documentation of his or her graduation or official withdrawal. This request for a refund must be made at the UNC One Card Office during its regular business hours of Monday through Friday, 8 a.m. to 4:30 p.m. (excluding University Holidays). If the student or employee requests that a refund be mailed to him or her, the UNC One Card Office will issue a check made payable to the cardholder. For a request made in person, the UNC One Card Office reserves the right to refund the account balance either by check made payable to and mailed to the cardholder or by cash.

Abandoned Accounts

Accounts that are abandoned by patrons for any reason will be subject to the standard monthly $0.25 service fee (see Part Two, Item 4 above for fee policy) that is applied to accounts with no transaction activity during the prior calendar month.  After two years of inactivity, the account will be subject to the Escheat and Unclaimed Property Law of North Carolina, General Statute 116B-53. The UNC One Card office will attempt to contact the patron at the last known address on file with the University. After that attempt, the remaining unclaimed balance, less a $25.00 administrative fee, will be sent to the North Carolina State Treasurer’s Office.

If a Department has a need for an access card for work by a contractor after hours or on weekends, the following policy is to be followed:

We will issue Building Access Cards to contractors for special projects by the authority and sponsorship of the Department where the work is being done.  We will gather all required information from the contractor and enter that into our One Card Database for tracking purposes.

Procedures

  1. When a department is in need of special work by a contractor during off hours and weekends, they may require the contractor to have a Building Access Card that can control the electronic access to the building that is controlled by the One Card Office rather than issue a key to that contractor.
  2. We will send a form to the department to fill in our needed criteria for the contractor.
  3. In addition to the form the department must contact the One Card Office via email (onecard@unc.edu) to authorize the contractor to have a card issued.
  4. Then they can send the contractor to the One Card Office to receive the access card.
  5. The One Card Office will gather the following information from the contractor (either in person from the contractor or by the form from the department) to be put into the One Card Database. Here is the information required to be put into One Card Database:
    1. First and Last Name
    2. Gender
    3. Date of Birth
    4. Home Address
    5. Local Address will be the sponsoring department (include sponsors name if possible)
    6. Classification will be “Access Card”
    7. Expiration Date – no longer than 1 month
    8. A photo will be printed on the card
  6. We will charge $5 for the card so either the department can pay or the individual.
  7. We will provide the department with the ID number we issued to the contractor so they can then add the appropriate access group to the card.