Frequently Asked Questions
For any problems related to the UNC One Card that are not addressed on this page please contact the UNC One Card Office in person or by phone at 919-962-8024.
The convenience account is a financial plan that is good for basically everything on campus where the card is accepted for payment. It is especially important to have funds in your convenience account to do laundry in the dorms, using a copier, or a vending machine.
The Flex Plan is a financial plan that is only associated with your meal plan; in fact, you can’t even have a flex plan without purchasing a meal plan. The flex plan is only accepted in locations for food purchase only so it’s a good budgeting tool to know that you will only be able to use this for food.
To put it simply, both convenience accounts and flex plans work for purchasing food but the convenience account covers everything else on campus.
We are prohibited by federal law (FERPA) from giving account balances out over the phone. The cardholder can check their balance several ways:
- The cardholder can check their balance in person at the UNC One Card Office during our office hours.
- The cardholder can request a receipt with their balance printed on it any time that they make a purchase.
- The cardholder can do a balance inquiry at any Tar Heel Teller machine.
- The cardholder can check their balance online using a password.