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One Card users can upload a photo or visit the One Card Office to have a photo taken. If the cardholder photo on file is more than five years old, a new, updated photo will be required if the cardholder requests a new mobile or physical One Card.

Photo Requirements

General
The photo must be passport or driver’s license quality that is not pixelated or grainy and should have been taken within the last six months.

Sample Photo

Sample Headshot

Your photo must be:

  • Taken in full-face view directly facing the camera with a neutral expression or smiling.
  • Taken within 6 months to reflect your current appearance.
  • Have your face clearly visible and shoulders square to the viewer.
  • Have a solid background that is white or light in color. (Do not photo shop your background)
  • Include only your head and upper shoulders. (complete head must be in photo, shoulders facing forward)
  • Face should be visible. (dark or light photos will not be accepted)
  • Do not show other people, animals etc. or parts thereof.
  • No filters accepted or watermarks. (this includes black and white photos or photographer signature)
  • Photos of photos are not accepted.
  • Do not wear a hat or head covering that obscures the hair or hairline, unless worn daily for a religious purpose. Your full face must be visible, and the head covering must not cast any shadows on your face.
  • Tinted eye wear is not acceptable.
  • Headphones, wireless hands-free devices, or similar items are not acceptable in your photo.

Valid Photo ID Requirements (Required to Upload a Photo)

  • Photo ID must be a valid U.S. Driver’s License, U.S. State ID, U.S. Military ID or Passport
  • Photo ID must be clear and readable
  • Photo ID must be the complete ID: showing face, name, date of birth and expiration date

Procedures

  1. Make sure that you have your ONYEN, UNC-Chapel Hill email and DUO set up, otherwise you won’t be able to log in.
  2. Complete the One Card electronic signature to sign the One Card Use Agreement.
  3. Upload a photo for your One Card and a valid photo ID – driver’s license, state ID card, or passport.
  4. Download and set up the UNC GET App. This app is for viewing meal plan and account balances, ordering meals and loading funds to your Carolina Convenience Accounts.
  5. After your uploaded photo has been approved, follow the instructions on our Mobile One Card Page.