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Android Device FAQs and Support

What is the mobile One Card for Android?
The mobile One Card is just like your physical One Card, now on your Android phone!
Can I have a physical One Card and a mobile One Card?
You can add the One Card to your Android device, but only one format of the card (physical or mobile) will be permitted. Once a card is added to your device, the physical card will no longer work.
Can I switch back to a physical card after being issued a mobile One Card?
To reactivate a physical One Card, email the One Card Office at onecard@unc.edu with your PID and request that your mobile One Card be disabled.
What do I need?
You will need an Android device with the following:

  • An Android phone that runs Lollipop (5.1) or higher, with NFC turned on.
  • The latest version of the GET Mobile app.
  • DUO Authentication to confirm your identity.
  • Ensure that your handset has NFC and it is enabled for use.
How do I get my UNC One Card on my Android devices?
  1. Ensure that you have an approved photo on file. The photo must be less than 5 years old. If you are not sure if you have an approved photo, contact the One Card Office at onecard@unc.edu.
  2. On your supported device, Open the GET Mobile app from the Google Play Store.
  3. Choose University of North Carolina at Chapel Hill from the dropdown list.
  4. Log in using your Onyen and password, then complete the DUO authentication.
  5. Select the Add to Phone button.
  6. Your UNC One Card will now be provisioned to your device. Do not delete the GET app. If you delete the app, your UNC One Card will be removed as well.
GET indicates “Mobile ID Installed (not ready).” What do I do?
Check the app permissions. To see permissions, press and hold the GET Mobile app, select App info from the popup and select permissions. All permissions should be set to “enabled”.
How do I use my UNC One Card on my Android devices?
To access your One Card, your device does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on by going to your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily to utilize the mobile One Card.
What Android devices are supported?
All Android phones that run Lollipop (5.1) or higher and are NFC capable. Android watches are not supported at this time. You cannot have a mobile One Card on both an Android and an Apple device.
How can I view my PID?
To view your PID, open the GET Mobile App. Tap on scan card to see the ID.
Does my device need to be awake to use the One Card?
You do not need to unlock your device (unless you have enabled Require Device Unlock), but the screen will need to be lit and awake in order to use your One Card.
Can I view my meal plan, Carolina Convenience, Flex Dollars, Employee Express Plan and Expense Account balances?
These balances can be viewed on the GET Mobile app.
I have added the One Card to my Android device, but it is not working.
Please try the following:

  • Ensure you are presenting your mobile One Card properly at the reader — straight up and down typically works best.
  • If you are presenting your mobile One Card and the reader is not reacting, open the GET Mobile app.
  • After logging into GET Mobile, try to present your mobile One Card to the reader again. Some devices require the user to log in to the GET Mobile app once daily in order to utilize your mobile One Card.
  • Ensure you have properly provisioned the mobile credential. In the GET mobile app, you should see the status of Mobile ID enabled.

If you are still encountering issues, please contact the One Card Office at onecard@unc.edu for support.

How do I transfer my UNC One Card if I get a new device?
Remove your One Card from your old device. Once you have completed this, you will simply choose your new mobile ecosystem and repeat the process of provisioning through the GET app on your new device.
What happens if I lose my Android device? If I find it afterward?
Visit the One Card Portal and select Suspend Card to disable or re-enable your One Card.
Can I use my mobile One Card if my Android device has a dead battery?
You will need to ensure your phone is charged in order to utilize your One Card.
Can I use the mobile One Card without a cellular signal?
Your One Card can be used even if the Android device does not have network connectivity as your One Card is stored on your device.